Before You Call

Frequently Asked Questions – There are some things you can check before you call for service that may save you time and money

Furnace Failure

* First, be sure your Furnace is plugged into an electrical outlet.

* Next, check the fuse or circuit breaker to the heating system’s electrical line. If the fuse is blown, replace it, or flick the circuit breaker off then back to the on position.

* Once you’re assured that the power is on, check the thermostat to be sure the dial has not been turned way down. Look to see if the thermostat switch is in the “heat” position. If it’s a programmable unit, make sure the thermostat is programmed correctly.

* Finally, check to be sure the furnace filter access door is completely closed.

Gas Odor

* Do not try to light any appliance and Do not touch any electrical switch.

* Next, turn off all appliances, open windows and vacate the house. Do not light a match or a cigarette!

* Finally, turn off the shutoff valve by the gas meter to your house.

An Absence of Hot Water

If you have an Electric Water Heater:

* Be sure you have electrical power. Check the fuse or circuit breaker to the water heater’s electrical line. If the fuse is blown, replace it, or flick the circuit breaker off then back to the on position.

* Next, check to be sure the water heater valve in not turned off.

If you have a Gas Water Heater:

* First, check to see if the pilot is out.

* Next, check to be sure the water heater valve in not turned off.

* If you still don’t have hot water, Something’s Wrong! Better Call Armstrong! (747-4217)

Toilet Stoppage

* If you can’t stop the water from flowing, it probably indicates a stuck valve. Lift the lid off the toilet tank and check to see if the plug is not covering the round opening at the bottom of the tank. Position the plug over the opening. If the plug won’t move, don’t force it.

* Next, check to see if the float is stuck. Lifting the float should shut off the flow of water.

* If none of this works, turn off the shutoff valve to the toilet. Its handle is usually located either behind the tank or underneath it.

Air Conditioning Failure

* First, be sure your Furnace is plugged into an electrical outlet.

* Check the fuse or circuit breaker to the cooling system’s electrical line. If the fuse is blown, replace it, or flick the circuit breaker off then back to the on position.

* Once you’re assured that the power is on, check the thermostat to be sure the dial has not been turned way up. Look to see if the thermostat system is in the “cool” position. If it’s a programmable unit, make sure the thermostat is programmed correctly.

* Finally, check to be sure the furnace filter access door is completely closed.

"The new air conditioner is fantastic. It is so quiet and smooth and cool. We can never express to you the appreciation for working with us on this." - Jack D.
"Great job on a late Saturday night—completely satisfied!" - David S.